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It’s simple. You sell your item for a confirmed price.

We understand data privacy is a genuine concern. We recommend that you do a factory reset before handing over the device.

For a small fee, we could also erase data on your phone and tablet, using internationally approved software (used by leading brands in the USA and Europe). The data erasure will be done in your presence and takes an average of 2 to 3 minutes. Once completed we will instantly send you a data wipe certificate as proof of data erasure.

Android Erasure

High Level (3 Times) - DoD 5220.22-M - Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0's, 2nd pass with 1's, and the last pass with random segments for data sanitization.

iOS Erasure

The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.

Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.

Our condition descriptions are clearly stated to help you make the right selection. When you visit the shop, the shop manager uses our App to verify the condition of your device and our system then automatically confirms the price based on your exact condition. Fast, easy and no haggling!

If the asset condition differs post-assessment, the shop representative will communicate the new asset condition and price to you.

You can use any of the following in original (no copies or photos):

• Emirates ID
• Driving license
• Passport (you don’t have to be a resident of the UAE to use our service)

No. We only need a government issued photo ID in original of the person handing over the device.

The store owner may refuse to complete the deal under the following circumstances:

• You do not have an original, valid government issued ID
• You are not able to log out of your account on Google Drive or iCloud
• Your item condition is not as you had described. In this case, our system will recalculate the new value of your
  device based on a new description.

Yes. We offer a pickup service. After you get a price, please click on the @Home option to let us organize the pickup.

Our condition descriptions are clearly stated on our website. The NorthLadder representative uses our App to verify the condition of your device and our system then automatically confirms the price based on your exact condition. Fast, easy and no haggling!

Be assured that our representative is always trying to find the best price for your device across all the dealers in UAE.

It's simple. You can get a price quote for your device instantly. Avail a free home pick up service or choose to drop off at one of many convenient locations accros UAE and get cash instantly.

You can drop off any time during store hours, you can find specific details on our website. For home pick up, you can schedule a date from the website and our representative will arrange a specific time for pick up.

NorthLadder representative may refuse to accept the device only under these circumstances

1. You do not have an original, valid government issued ID
2. Device does not turn on
3. You are not able to log out of your account on Google Drive or iCloud

Yes you can sell as many devices as you like and create price requests for all of them. Alternatively, in order to save time, our representative can handle the additional devices.

We currently do no provide this service, we recommend you to back up your device before handing it over to our representative.

Your devices are sold to dealers across the UAE who repair them and sell to customers, thus extending the life span of the device and promoting a sustainable and circular economy. For your safety we now provide internationally approved, military grade data wipe service along with a digital data wipe certificate.